Privacy Policy

Last Updated: July 31, 2025

At Serviceta.se (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://serviceta.se/, use our services, or interact with us. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide and improve our services, which include cleaning, caregiving, driving school assistance, digital services, fix-it services, moving assistance, painting, and other housing help. The types of information we may collect include:

a. Personal Information

  • Contact Information: Name, email address, phone number, and mailing address.
  • Service Preferences: Details about the services you request, such as cleaning schedules, caregiving needs, or digital service requirements.
  • Payment Information: Billing details, such as credit card numbers or other payment methods, processed securely through third-party payment processors.
  • Account Information: If you create an account, we collect your username, password, and other account-related details.

b. Non-Personal Information

  • Usage Data: Information about how you interact with our website, such as IP address, browser type, device information, pages visited, and time spent on the site.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze website performance, and personalize content. You can manage cookie preferences through your browser settings.

c. Information from Third Parties

  • We may receive information from third-party partners, such as driving instructors, payment processors, or digital service providers, to fulfill your service requests.

2. How We Use Your Information

We use the information we collect to:

  • Provide, manage, and improve our services, such as scheduling cleanings, arranging caregiving, or delivering digital solutions.
  • Process payments and communicate with you about your service requests or account.
  • Personalize your experience by offering tailored service recommendations.
  • Analyze website usage to enhance functionality and user experience.
  • Send promotional materials, newsletters, or updates about our services (you may opt out at any time).
  • Comply with legal obligations or resolve disputes.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted partners who assist us in delivering services, such as cleaners, caregivers, driving instructors, or digital service providers. These partners are bound by confidentiality agreements.
  • Payment Processors: With third-party payment processors to securely handle transactions.
  • Legal Requirements: When required by law, such as in response to a court order, subpoena, or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

You have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request corrections to inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal obligations.
  • Opt-Out: Opt out of marketing communications by clicking “unsubscribe” in emails or contacting us.
  • Cookies: Manage cookie preferences through your browser settings.

To exercise these rights, please contact us at [email protected].

6. International Data Transfers

If you are located outside Sweden, your information may be transferred to and processed in Sweden or other countries where our service providers operate. We ensure that such transfers comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).

7. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, we may retain service-related data to comply with tax or legal obligations.

8. Third-Party Links

Our website may contain links to third-party websites, such as those of our service providers or partners. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Last Updated” date.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Serviceta.se
Email: [email protected]
Address: Serviceta.se, [Your Address], Stockholm, Sweden

For GDPR-related inquiries, you may also contact our Data Protection Officer at [email protected].

This Privacy Policy is designed to comply with applicable laws, including the GDPR, and reflects our commitment to transparency and trust.